Return and Refund Policy

At Divyastra, we are committed to providing a smooth, transparent, and satisfying shopping experience for every customer. Whether you purchase a Rudraksha, crystal bracelet, spiritual accessory, anklet, mala, selenite product, or another product from the Divyastra collection, we want you to shop with confidence.

We understand that there may be situations where you need to cancel an order, request a return, or seek an exchange. This Divyastra Return and Refund Policy explains the eligibility requirements, timelines, cancellation terms, return conditions, refund process, and other important information you should know before requesting a return or refund.

Please read the following policy carefully before placing a return or exchange request.

Order Cancellation Policy

If you wish to cancel an order placed with Divyastra, please contact us as soon as possible after placing the order.

We will make every reasonable effort to accommodate your cancellation request. However, cancellation may not be possible once an order has already been processed, packed, or dispatched.

To improve the possibility of cancellation, customers are advised to contact the Divyastra support team immediately after placing an order.

Divyastra Return & Exchange Eligibility

Divyastra offers returns or exchanges within 7 days from the date of delivery.

Customers who wish to send a delivered Divyastra order back or request an exchange must contact us within 7 days of receiving the package.

Once 7 days have passed after delivery, we are unable to accept requests for returns or exchanges.

Return and Exchange Conditions

A product can be considered for a return or exchange only when it meets the following requirements:

Be unused and unaltered
Be in its original packaging
Return in the same condition in which it was received
Include the product and any relevant original packaging or components supplied with the order

Products that show signs of use, alteration, damage caused after delivery, or missing original packaging may not qualify for a return or exchange.

Products Not Eligible for Return or Refund

Certain products may not be eligible for return or refund because of their customized or personalized nature.

Returns and refunds are not available for the following types of products:

Custom-made products
Personalized items
Specially crafted products

However, if a custom-made, personalized, or specially crafted product arrives damaged or defective, please contact the Divyastra support team so that the issue can be reviewed.

Damaged or Defective Products

If your Divyastra order arrives damaged or defective, please contact us as soon as possible after delivery.

We recommend keeping the product, original packaging, and relevant order details available while the issue is being reviewed. Our team will assess the concern and guide you through the applicable return, replacement, or refund process.

Divyastra Refund Process

Once Divyastra receives the returned product and verifies that it meets the applicable return eligibility requirements, we will initiate the refund process.

For approved returns:

The returned product will first be received and checked for eligibility.
After Divyastra approves the returned product, the refund procedure will begin.
The approved amount will be credited through the payment method used for the original purchase.
After approval, please allow 7-10 business days for the refund to be processed. The actual time may vary based on the payment provider.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

Return Shipping Charges

If you are returning a product because of a change of mind or another non-defective reason, the return shipping cost will be the responsibility of the customer.

For products that arrive damaged or defective, please contact the Divyastra support team for assistance before arranging the return.

Important Return Timeline

To make the Divyastra return process easy to understand, please keep the following timelines in mind:

Request	Applicable Timeline
Order cancellation	Contact Divyastra as soon as possible after placing the order
Return request	Within 7 days from the date of delivery
Exchange request	Within 7 days from the date of delivery
Return eligibility	The item should remain unused and unchanged, with its original packaging intact.
Refund processing	Processing may take 7-10 business days once the return has been approved, subject to the payment provider's processing time.

How to Request a Return or Exchange from Divyastra

If you need to initiate a return or exchange, contact the Divyastra support team with your order details and information about your request.

For customer support and order assistance, you can reach Divyastra at:

Email: connect@thedivyastra.com

Please provide your order details and clearly explain whether you are requesting a return, exchange, cancellation, or assistance with a damaged or defective product.

The Divyastra support team will review your request and guide you through the next steps.

Frequently Asked Questions About Divyastra Returns & Refunds

What is the Divyastra return policy?

Divyastra accepts eligible returns and exchanges within 7 days from the date of delivery. Products must be unused, unaltered, in their original packaging, and in the same condition as received.

How many days do I have to return a Divyastra product?

Divyastra accepts eligible return and exchange requests raised within 7 days of delivery. Unfortunately, requests received after this 7-day period cannot be processed.

Can I cancel my Divyastra order?

Yes. You can contact Divyastra as soon as possible after placing your order to request cancellation. However, cancellation may not be possible once the order has been processed, packed, or dispatched.

When will I receive my Divyastra refund?

Once the returned product has been received and its eligibility has been verified, Divyastra will initiate the refund. Approved refunds are processed to the original payment method within 7-10 business days, depending on the payment provider.

Are customized or personalized Divyastra products returnable?

Custom-made, personalized, and specially crafted products are generally not eligible for return or refund. An exception may apply if such a product arrives damaged or defective.

Who pays for return shipping at Divyastra?

For returns due to a change of mind or other non-defective reasons, return shipping costs are the responsibility of the customer.

What condition should my Divyastra product be in for a return?

The product should be unused and unaltered, in its original packaging, and in the same condition in which it was received.

What if my Divyastra order arrives damaged or defective?

If your order arrives damaged or defective, contact the Divyastra support team as soon as possible. The team will review the issue and guide you regarding the applicable resolution.

Shop with Confidence at Divyastra

At Divyastra, we aim to make your online shopping experience simple, transparent, and reliable. Our collection includes Rudraksha, natural crystals, spiritual bracelets, mala, anklets, selenite products, and other spiritual accessories, thoughtfully curated for customers looking for meaningful products for everyday wear and personal spiritual practices.